Training Officer

Elite Hotels; Hook; On-site; GBP 18,000 - 24,000; Part time

Job summary

Elite Hotels is seeking a hands-on Training Coordinator to work across all departments, delivering training and onboarding to new starters, ensuring staff have the tools to succeed.

The role embeds Elite Hotels culture, standards and behaviour across the property through on-the-job, online and classroom training, working with the HR Manager and Heads of Department to translate programmes into consistent on-the-floor performance.

Qualifications

• Experience in training and coaching in a hospitality environment.
• Excellent verbal and written communication skills.
• Customer-focused and able to work to deadlines.
• Flexible towards hours to suit operational learning needs.
• 32 hrs per week, site-based.

Responsibilities

• Deliver training and support new starters.
• Embed Elite Hotels culture, service standards and behaviour expectations across the property.
• Collaborate with the Human Resources Manager and Heads of Department.

Skills

Training delivery

Hospitality experience

Verbal communication

Written communication

Time management

Job description

This is a hands-on, operational role working across all departments to support learning and development. You'll work closely with managers and colleagues to deliver training and support new starters, ensuring our employees have the tools to succeed.

This hands-on, practical training position plays a key role in embedding Elite Hotels culture, service standards and behaviour expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Department across the hotels’ operations, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capacity, accountability and engagement and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.

The role will suit someone who:

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, is passionate, and self-motivated
• Is enthusiastic, customer-focused, and able to work to deadlines
• Can be flexible towards hours to suit operational learning needs.
• 32 hrs per week, site-based, flexible days.

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about