Training Officer

Elite Hotels; Forest Row; On-site; GBP 26,000 - 36,000; Part time

Job summary

Elite Hotels is seeking a Training Officer to embed culture, service standards and behavioural expectations across the property. You will design, deliver and support on-the-job, online and classroom training with HR and department heads to ensure learning translates to consistent on-the-floor performance.

The role focuses on induction, compliance and customer service training within hospitality, acting as a role model to create a thriving learning environment and supporting apprenticeship

Qualifications

• Experience of delivering a wide variety of training activities from induction, statutory and compliance training to customer service within hospitality.
• Role model who sets a positive learning environment and supports apprentices.

Responsibilities

• Design, deliver and support a range of learning and development activities to embed the company culture.
• Translate learning programmes into consistent on-the-floor performance across the hotel operation.
• Mentor and support guest-facing apprentices through their apprenticeship programmes.

Skills

Training & coaching

Verbal & written communication

Organised

Customer-focused

Self-motivated

Job description

Training Officer Overview:

This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.

As a Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme.

This role will suit someone who;

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated
• Is enthusiastic, customer-focused and be able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week, site based, flexible days.