Training Officer

Elite Hotels (Rotherwick) Ltd.; Colemans Hatch; On-site; GBP 22,000 - 32,000; Part time

Job summary

Elite Hotels (Rotherwick) Ltd. seeks a proactive Training Officer to embed the hotel’s culture, service standards and behavioural expectations across the property.

You will design, deliver and support a range of learning activities—from induction to statutory and compliance training and customer service—working closely with the HR Manager and department heads to translate programmes into on‑the‑floor performance and to mentor apprentices through their qualification pathway.

Qualifications

• Induction, statutory and compliance training experience.
• Customer service experience in hospitality.
• Mentoring apprentices and site learning activities.

Responsibilities

• Design, deliver and support learning activities across the hotel.
• Embed culture, service standards and behavioural expectations.
• Translate learning programmes to on‑the‑floor performance and support managers.

Skills

Training & coaching

Communication skills

Organised

Self-motivated

Customer focus

Time management

Flexible hours

Job description

Training Officer Overview:

This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.

As a Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme.

This role will suit someone who;

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated
• Is enthusiastic, customer-focused and be able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week, site based, flexible days.