Training Officer

Elite Hotels (Rotherwick) Ltd.; Eastbourne; On-site; GBP 18,000 - 24,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a Training Officer to embed the company culture, service standards and behavioural expectations across the site.

You will design, deliver and support learning programmes through on-the-job, online and classroom training, working with the HR Manager and Heads of Departments to translate learning into on-the-floor performance. The role covers induction, statutory and compliance training to customer service, and mentoring apprentices.

Qualifications

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated
• Is enthusiastic, customer-focused and be able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

Responsibilities

• Design, deliver and support induction and compliance training for staff.
• Deliver customer service training and coaching across departments.
• Mentor guest-facing apprentices through their apprenticeship programme.
• Collaborate with HR Manager and Department Heads to translate training into on-the-floor performance.

Job description

Training Officer Overview:

This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.

As Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme.

This role will suit someone who;

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated
• Is enthusiastic, customer-focused and be able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week, site based, flexible days.