Training Officer

Elite Hotels; Eastbourne; On-site; GBP 26,000 - 34,000; Part time

Job summary

The Grand Hotel, Eastbourne, part of Elite Hotels, is seeking a Training Officer to develop and embed service standards across the property. You will design, deliver and coordinate learning activities, from induction to compliance training, and mentor apprentices while promoting guest-centric service and a thriving learning culture.

The role suits an enthusiastic trainer with hospitality experience, strong communication skills and the ability to work flexibly to meet operational needs.

Qualifications

• Experience in delivering hospitality training and coaching.
• Ability to design, deliver and evaluate training programmes.
• Strong communication and organisational skills.
• Experience supporting apprenticeship initiatives is a plus.

Responsibilities

• Design, deliver and support a range of training activities.
• Embed Elite Hotels culture, service standards and behaviours.
• Coordinate induction, compliance and customer service training.
• Mentor and support guest-facing apprentices through programmes.

Skills

Training experience

Hospitality experience

Communication skills

Organised

Job description

This is a new opportunity created by The Grand Hotel, Eastbourne to support our commitment the development of our team.

Training Officer Overview:

This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.

As Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme.

This role will suit someone who;

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated
• Is enthusiastic, customer-focused and be able to work within deadlines
• Can be flexible towards hours to suit operational learning needs

32 hours per week, site based, flexible days.