Training Officer

Tylney Hall Hotel; Hook; On-site; GBP 22,000 - 26,000; Part time

Job summary

Elite Hotels is looking for a hands-on learning and development professional to deliver training across all departments, supporting new starters and ensuring staff have the tools to succeed.

The role embeds Elite Hotels culture, service standards and behaviour expectations across the property, using on-the-job, online and classroom training in close collaboration with the Human Resources Manager and Heads of Department to translate programmes into consistent on-the-floor performance.

Qualifications

• Experience in training and coaching in a hospitality environment
• Excellent verbal and written communication skills
• Customer-focused and able to work to deadlines
• Flexible towards hours to suit operational learning needs

Responsibilities

• Deliver training across departments to support learning and development
• Support new starters with onboarding and tools to succeed
• Embed company culture, service standards and behaviour expectations
• Utilise on-the-job, online and classroom training methods in partnership with HR

Skills

Training & coaching

Communication

Customer focus

Deadline oriented

Job description

This is a hands-on, operational role working across all departments to support learning and development. You'll work closely with managers and colleagues to deliver training and support new starters, ensuring our employees have the tools to succeed.

This hands-on, practical training position plays a key role in embedding Elite Hotels culture, service standards and behaviour expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Department across the hotels’ operations, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capacity, accountability and engagement and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.

The Role Will Suit Someone Who

• Can demonstrate previous experience in training and coaching in a hospitality environment
• Has excellent verbal and written communication skills, is passionate, and self-motivated
• Is enthusiastic, customer-focused, and able to work to deadlines
• Can be flexible towards hours to suit operational learning needs.
• 32 hrs per week, site-based, flexible days.

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about