Trainee Service Advisor: Bookings & Customer Care

Sytner Group Limited; Ham; Sur place; GBP 21 000 - 24 000; Plein temps

Avantages offerts par ce poste

Holiday entitlement

Maternity/Paternity pay

Career development

Long service award

Car schemes

High street discounts

Gym discounts

Cycle to work

Volunteer day

Résumé du poste

Sytner BMW Newport is seeking a Trainee Service Advisor/Bookings Advisor to manage inbound and outbound booking calls, schedule customer bookings, and provide top-tier service for a premium brand. You will be part of a busy service team and play a key role in delivering a smooth customer journey.

You will support Service Advisors, assist with workshop preparation, and deliver face-to-face care. Weekend Saturday shifts are included on a rostered basis, ensuring clear liaison between customers and

Responsabilités

• Schedule customer bookings and manage inbound/outbound booking calls
• Provide clear information and deliver exceptional customer service
• Support Service Advisors and assist with workshop preparation
• Coordinate with technicians/workshop control to monitor progress
• Work Saturday rostered shifts and act as the link between customers and workshop

Description du poste

Sytner BMW Newport is seeking a Trainee Service Advisor/Bookings Advisor to manage inbound and outbound booking calls, schedule customer bookings, and provide top-tier service for a premium brand. You will be part of a busy service team and play a key role in delivering a smooth customer journey.

You will support Service Advisors, assist with workshop preparation, and deliver face-to-face care. Weekend Saturday shifts are included on a rostered basis, ensuring clear liaison between customers and