Trainee Service Advisor & Bookings Specialist

Sytner Group; Blossomfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days holiday

Maternity/Paternity Pay

Career Development

Long Service Award

Car Schemes

High Street Discounts

Gym Membership Discounts

Cycle to work

Community work day

Job summary

Sytner Solihull is recruiting a Trainee Service Advisor / Bookings Advisor to join the Aftersales Department. You will support the Service Manager and Advisors, administering bookings, preparing for vehicle arrivals and handling telephone enquiries.

We value organisation, attention to detail, and the ability to work in a busy environment. Full training and progression opportunities are provided within a supportive team.

Qualifications

• Previous experience in a similar role would be ideal.
• Experience of Kerridge/ADP is advantageous but not essential; you will log work in internal systems.
• You should be committed to providing excellent customer service and engaging with customers over the telephone.
• You will thrive in a busy, high-pressured environment with strong administration and ability to prioritise.

Responsibilities

• Administer all bookings and preparation work for vehicle arrivals.
• Support the service team with telephone enquiries.
• Complete invoicing and examine paperwork to ensure quality standards.
• Carry out self-audits before filing.
• Log work using internal systems (Kerridge/ADP).

Skills

Customer service

Administration

Organisation

Prioritisation

Team player

Tools

Kerridge/ADP

Job description

Sytner Solihull is recruiting a Trainee Service Advisor / Bookings Advisor to join the Aftersales Department. You will support the Service Manager and Advisors, administering bookings, preparing for vehicle arrivals and handling telephone enquiries.

We value organisation, attention to detail, and the ability to work in a busy environment. Full training and progression opportunities are provided within a supportive team.