Trainee Service Advisor & Booking Specialist

Sytner; Rhiwderin; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Career Development

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Job summary

Sytner BMW Newport is seeking a customer-focused Trainee Service Advisor/Bookings Advisor. You will manage booking calls, schedule appointments, provide clear information, and ensure an exceptional service level in line with premium brands.

You will support Service Advisors to prepare for each customer visit and join the Saturday rota delivering face-to-face care and liaison with workshop control. You will build rapport, understand customer needs, and deliver a professional and friendly

Responsibilities

• Manage inbound and outbound booking calls and digital channels.
• Schedule customer bookings with clear information and high service levels.
• Support Service Advisors to prepare for each customer visit.
• Work on Saturday rota delivering face-to-face customer care and liaising with technicians.
• Provide progress updates to customers and answer questions about services.

Job description

Sytner BMW Newport is seeking a customer-focused Trainee Service Advisor/Bookings Advisor. You will manage booking calls, schedule appointments, provide clear information, and ensure an exceptional service level in line with premium brands.

You will support Service Advisors to prepare for each customer visit and join the Saturday rota delivering face-to-face care and liaison with workshop control. You will build rapport, understand customer needs, and deliver a professional and friendly