BMW Trainee Service Advisor

Sytner; Rhiwderin; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Career Development

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Job summary

Sytner BMW Newport is seeking a customer-focused Trainee Service Advisor/Bookings Advisor. You will manage booking calls, schedule appointments, provide clear information, and ensure an exceptional service level in line with premium brands.

You will support Service Advisors to prepare for each customer visit and join the Saturday rota delivering face-to-face care and liaison with workshop control. You will build rapport, understand customer needs, and deliver a professional and friendly

Responsibilities

• Manage inbound and outbound booking calls and digital channels.
• Schedule customer bookings with clear information and high service levels.
• Support Service Advisors to prepare for each customer visit.
• Work on Saturday rota delivering face-to-face customer care and liaising with technicians.
• Provide progress updates to customers and answer questions about services.

Job description

An excellent opportunity has become available for a customer focused and efficient Trainee Service Advisor/Bookings Advisor at Sytner BMW Newport.

This is a busy, fast-paced role that involves managing both inbound and outbound booking calls, as well as a variety of digital contact channels. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service in keeping with the premium brands we represent. The role requires an industrious attitude, excellent attention to detail and the ability to retain information.

Alongside this, you will support our Service Advisors to provide outstanding customer care, completing a variety of tasks that will help ensure thorough preparation for each customer s visit.

As part of the Service team, you will join the Saturday rota and take responsibility for a number of jobs on your rostered weekend, delivering face-to-face customer care and acting as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will be able to give clear and confident advice on our products and services.

This is a fast-paced role where customer care always comes first. You ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.