BMW Trainee Service Advisor

Sytner Group; Newport; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Maternity/paternity/adoption pay

Career development

Long service recognition

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work

Volunteer day

Job summary

Sytner BMW Newport is seeking a customer-focused Trainee Service Advisor/Bookings Advisor to handle inbound and outbound booking calls and digital channels. You will schedule customer bookings, relay clear information and ensure every caller receives premium service in line with our brands.

You'll support Service Advisors, participate in a Saturday rota, and act as the link between customers and workshop control, keeping customers informed on vehicle progress and offering confident product and

Qualifications

• Customer-focused attitude and professional demeanor
• Excellent communication and listening skills
• Ability to retain information and learn quickly

Responsibilities

• Handle inbound and outbound booking calls and digital inquiries.
• Schedule customer bookings and provide clear information.
• Support Service Advisors to prepare for customer visits.
• Participate in Saturday rota and manage weekend rostered tasks.
• Keep customers informed on vehicle service progress and liaise with technicians.

Skills

Customer service

Communication

Attention to detail

Job description

An excellent opportunity has become available for a customer focused and efficient Trainee Service Advisor/Bookings Advisor at Sytner BMW Newport.

This is a busy, fast-paced role that involves managing both inbound and outbound booking calls, as well as a variety of digital contact channels. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service in keeping with the premium brands we represent. The role requires an industrious attitude, excellent attention to detail and the ability to retain information.

Alongside this, you will support our Service Advisors to provide outstanding customer care, completing a variety of tasks that will help ensure thorough preparation for each customer’s visit.

As part of the Service team, you will join the Saturday rota and take responsibility for a number of jobs on your rostered weekend, delivering face-to-face customer care and acting as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will be able to give clear and confident advice on our products and services.

This is a fast-paced role where customer care always comes first. You’ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.