Trainee Sales Executive

Motorpoint Ltd; Norwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading omnichannel car retailer is seeking a customer-focused individual to join their team in Norwich. The role involves welcoming customers, supporting vehicle collection, resolving issues, and upselling products. You will undergo a training program, aimed at preparing you for a Sales Executive position. Ideal candidates will possess a full UK driving license, have customer service experience, and an eagerness to build a career in the automotive sector. Join a fun and supportive team today.

Benefits

Paid time off monthly

28 days' holiday plus additional days

Staff discounts

Healthcare

Pension

Qualifications

• Positive attitude aligned with company values.
• Experience in customer service is beneficial.
• Drive to build a career in the automotive industry.

Responsibilities

• Welcome customers to the store.
• Support the vehicle collection process.
• Resolve customer issues professionally.
• Arrange or amend collection dates for customers.
• Upsell products and services.
• Complete a detailed training program.

Skills

Customer service experience

Attention to detail

Organizational skills

Team player

Education

Full UK driving licence

Tools

Outlook

Excel

Job description

Responsibilities

• Be the friendly face that welcomes customers to our store.
• Support the vehicle collection process, ensuring all paperwork and procedures are completed accurately.
• Proactively resolve customer issues and ensure a smooth, professional experience.
• Contact customers to arrange or amend collection dates.
• Spot opportunities to upsell products and services.
• Complete the training programme covering product knowledge and sales techniques, typically run for twelve months with learning modules completed at your own speed; length dictated by your progress and ability.
• Once you have successfully passed all training requirements you will progress to a Sales Executive position.

Qualifications

• A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together.
• A full UK driving licence (to drive both manual & automatic vehicles).
• Experience in a customer service role would be highly beneficial.
• Drive to build a career with Motorpoint.
• Strong attention to detail and excellent organisational skills.
• Comfortable using IT systems, including Outlook and Excel.
• A team player who goes the extra mile for customers.

We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

What is in it for you?

• Paid time off every month to do something that makes you happy.
• 28 days' holiday plus days off for your birthday, getting married, or moving house.
• Additional holidays for length of service.
• Long service awards.
• Staff discount on cars and finance options.
• Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform.
• Smart Tech in partnership with Currys.
• Cycle to work.
• Pension.
• Healthcare.
• Enhanced Parental Leave.
• Employee Assistance Programme (EAP).
• Vocational and personal development training courses.
• Quarterly team socials.
• Team feasts.
• Scratch card rewards.
• Sharesave scheme (SAYE).
• Plus much more!