Trainee Sales Consultant

Vistry Group; Milton Keynes; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading homebuilding company in the Milton Keynes area is looking for a Trainee Sales Consultant to support the Sales Consultants in managing the regional sales hub. As a Trainee, you will assist in all sales stages, ensuring records are maintained and customer satisfaction is met. This role offers flexible working opportunities and the chance to develop your skills in a fast-paced environment with competitive salary and benefits including annual leave, medical insurance, and a pension scheme.

Benefits

Competitive basic salary

Up to 33 days annual leave plus bank holidays, increasing with service

Private medical insurance

Enhanced maternity, paternity and adoption leave

Life assurance

Employee rewards portal

Qualifications

• Experience working in a customer-facing role.
• Proven track record of achieving sales targets.
• Good planning and organisational skills.
• Excellent communication skills.
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
• A friendly, trustworthy and professional attitude.
• Patience and ability to remain calm in difficult situations.
• The ability to work under pressure and meet sales targets.
• Experience in generating leads and sales through telephone-based business development.

Responsibilities

• Support Sales Consultants in running the regional sales hub.
• Assist in all stages of the sales process with customers.
• Ensure adherence to sales policies and training requirements.
• Promote excellent customer service and exceed expectations.
• Travel to developments for customer appointments.
• Proactively manage customer inquiries and follow up sales opportunities.

Skills

Customer service experience

Sales target achievement

Planning and organization

Communication skills

IT skills

Administration skills

Professional attitude

Ability to remain calm under pressure

Complaint handling

Education

5 GCSEs / GCE including Mathematics and English (C grade or above)

A Levels in any discipline

Tools

Microsoft Office

Job description

We have an exciting opportunity for a Trainee Sales Consultant to join our team within Vistry Central Home Counties, in the Milton Keynes area. As our Trainee Sales Consultant, you will support the Sales Consultants in the day to day running of the regional sales hub/development in accordance with the customer journey. Working with the Sales Consultants, you will give support to all stages of the sales process with customers, maintaining necessary records and documentation across a number of sites and housing ranges. You will assist with the delivery of successful continual sales at all sites within the designated hub/development.We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you...,

• Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
• Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Assist with internal or external audit as required in line with Vistry Values of ICQ.
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Assist the Sales Consultants to follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
• Build an awareness of local market and economic conditions.
• Travel to all designated developments to undertake pre booked customer appointments.
• Build a detailed knowledge of all relevant Vistry house types, availability and build progress within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
• Work with the Sales Consultants to understand all relevant purchase assistance schemes, alternative site's and house types to ensure every customer is offered a bespoke choice of purchase options.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
• Assist the Sales Consultants with responding to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
• Take responsibility for all company property, equipment and presentation across each designated development

Company Overview

We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.

Qualifications

• Experience working in a customer facing role.
• Proven track record of achieving sales targets
• Good planning and organisational skills
• Excellent communication skills
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools
• Excellent administration and organisational skills
• A friendly, trustworthy and professional attitude
• Patience and ability to remain calm in difficult situations
• The ability to work under pressure and meet sales targets
• 5 GCSEs / GCE including Mathematics and English (at C grade or above).
• A Levels in any discipline
• Experience in generating leads and sales through telephone based business development
• Proven sales and negotiation and sales skills with an ability to handle complaints and difficult situations

Benefits

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits...

In return, what we would like from you...