Trainee Generalist Adviser

Newport Citizens Advice Bureau Ltd; Newport; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

8% pension supplement

37 days annual leave

Job summary

Newport Citizens Advice Bureau Ltd is seeking a full-time adviser to interview and advise clients across face-to-face and outreach venues in Newport. The role involves handling inquiries through telephone and electronic channels, using the Advisernet system to provide accurate guidance across a range of issues.

The position starts with a salary of £27,274 per year for a 37-hour week, rising to £29,542 upon completion of the Citizens Advice Generalist Certificate; salary increases apply where the

Responsibilities

• Interview and advise clients via face-to-face, outreach, telephone and electronic media.
• Provide advice on a range of issues using the Advisernet system.

Job description

Salary: £27,274 per annum based on a 37-hour week. This will increase to £29,542 per annum upon completion of Citizens Advice Generalist Certificate. The higher salary is paid where the successful candidate possesses a Generalist Certificate or acceptable equivalent

Pension: 8% pension supplement payable (subject to 2% employee contribution)

Hours: Full time -37 hours per week.

Holidays: 37 days per annum (including Bank Holidays and fixed days).

Duration: Permanent

Interviews: To be confirmed

Role Purpose

• To interview and advise clients flexibly through multiple channels including face to face, outreach at venues in the area, telephone and electronic media. This role is predominantly a face to face role with clients, working with clients.
• Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided