Generalist Adviser

Citizens Advice Ltd; Harrow; On-site; GBP 23,000 - 29,000; Full time

Job summary

Citizens Advice Harrow is seeking a dedicated adviser to join the team and help local residents by providing clear, practical information and guidance across multiple channels.

The successful candidate will have at least two years’ post-certificate experience delivering advice to the public in a busy environment and hold the Citizens Advice Generalist Adviser Certificate. The role includes outreach work and face-to-face support.

Qualifications

• Requires at least two years’ post-certificate experience providing advice in a busy environment.
• Experience delivering information and support across multiple channels within Citizens Advice.
• Must hold the Citizens Advice Generalist Adviser Certificate.

Responsibilities

• Provide advice and information to help local people.
• Deliver face-to-face information, advice and support at outreach locations as required by projects.

Skills

Giving advice to the public

Face-to-face information

Public-facing communications

Education

Citizens Advice Generalist Adviser Certificate

Job description

Contract Fixed term contract, until 1 December 2027

Interviews will take place on 28 October 2026.

About the role

Citizens Advice Harrow is looking to recruit a dedicated and enthusiastic individual to join their team to provide advice and information to help local people.

The right candidate will have at least two year’s post-certificate experience of giving advice to the public in a busy environment across number of channels within Citizens Advice. The candidate must have Citizens Advice Generalist Adviser Certificate and will be required to work at outreach locations as required by projects, delivering face-to-face information, advice and support.