Trainee Generalist Adviser Ref: 2026-ADV3

Citizens Advice Ltd; Newport; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

8% pension supplement

Job summary

Citizens Advice is seeking a Trainee Generalist Adviser to interview and advise clients through face-to-face appointments, outreach in the local area, and other channels. The role focuses on delivering practical information on a range of issues using Advisernet and other resources.

The position offers a permanent contract, 37 hours weekly, with a starting salary of £27,274 rising to £29,542 once the Generalist Certificate is completed; 37 days holiday including bank holidays; pension at 8%

Qualifications

• Prior experience in interviewing or advisory roles is desirable.
• Strong commitment to equality and social justice.

Responsibilities

• Interview and advise clients through multiple channels, primarily face-to-face.
• Provide advice on a range of issues using Advisernet and other Citizens Advice resources.

Skills

Advisory skills

Equality commitment

Tools

Advisernet system

Job description

Trainee Generalist Adviser Ref: 2026-ADV3

Salary: £27,274 per annum based on a 37-hour week. This will increase to £29,542 per annum upon completion of Citizens Advice Generalist Certificate. The higher salary is paid where the successful candidate possesses a Generalist Certificate or acceptable equivalent

Pension: 8% pension supplement payable (subject to 2% employee contribution)

Hours: Full time - 37 hours per week.

Holidays: 37 days per annum (including Bank Holidays and fixed days).

Duration: Permanent

Interviews: To be confirmed

Role Purpose

• To interview and advise clients flexibly through multiple channels including face to face, outreach at venues in the area, telephone and electronic media. This role is predominantly a face to face role with clients, working with clients.
• Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided

Applicants for this post must have a strong commitment to equality and social justice.

We welcome applications that reflect the diversity of the communities we serve.

We aim to be an equal opportunities employer.