Client-Facing Generalist Adviser Trainee

Citizens Advice Ltd; Newport; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

8% pension supplement

Job summary

Citizens Advice is seeking a Trainee Generalist Adviser to interview and advise clients through face-to-face appointments, outreach in the local area, and other channels. The role focuses on delivering practical information on a range of issues using Advisernet and other resources.

The position offers a permanent contract, 37 hours weekly, with a starting salary of £27,274 rising to £29,542 once the Generalist Certificate is completed; 37 days holiday including bank holidays; pension at 8%

Qualifications

• Prior experience in interviewing or advisory roles is desirable.
• Strong commitment to equality and social justice.

Responsibilities

• Interview and advise clients through multiple channels, primarily face-to-face.
• Provide advice on a range of issues using Advisernet and other Citizens Advice resources.

Skills

Advisory skills

Equality commitment

Tools

Advisernet system

Job description

Citizens Advice is seeking a Trainee Generalist Adviser to interview and advise clients through face-to-face appointments, outreach in the local area, and other channels. The role focuses on delivering practical information on a range of issues using Advisernet and other resources.

The position offers a permanent contract, 37 hours weekly, with a starting salary of £27,274 rising to £29,542 once the Generalist Certificate is completed; 37 days holiday including bank holidays; pension at 8%