Trainee Generalist Adviser Ref: 2026-ADV3

Citizens Advice; Newport; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

8% pension supplement

Job summary

Citizens Advice in Newport, Wales is hiring a Trainee Generalist Adviser. This permanent, full-time role (37 hours/week) offers a starting salary of £27,274 per annum and rises to £29,542 after completing the Generalist Certificate. A Pension of 8% is payable (employee contributions apply).

The role involves interviewing and advising clients across channels, with face-to-face work a priority, and using Advisernet and other resources.

Responsibilities

• Interview and advise clients via face-to-face, outreach venues, telephone and electronic media.
• Provide advice on a range of issues using Advisernet and other resources.

Job description

Job Title

Trainee Generalist Adviser

Reference Number

2026-ADV3

Salary

£27,274 per annum based on a 37-hour week. This will increase to £29,542 per annum upon completion of Citizens Advice Generalist Certificate. The higher salary is paid where the successful candidate possesses a Generalist Certificate or acceptable equivalent

Pension

8% pension supplement payable (subject to 2% employee contribution)

Hours

Full time - 37 hours per week.

Holidays

37 days per annum (including Bank Holidays and fixed days).

Duration

Permanent

Closing Date

Wednesday 28th October 2026 at 5pm

Interviews

To be confirmed

Role Purpose

• To interview and advise clients flexibly through multiple channels including face to face, outreach at venues in the area, telephone and electronic media. This role is predominantly a face to face role with clients, working with clients.
• Provide advice on a range of issues using the Citizens Advice Advisernet system and other resources provided

Equality & Diversity

Applicants for this post must have a strong commitment to equality and social justice.

We welcome applications that reflect the diversity of the communities we serve.

We aim to be an equal opportunities employer.

Charity Registration Number

1118855