Generalist Adviser

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Dunstable; On-site; GBP 22,000 - 27,000; Full time

Job summary

Citizens Advice Dunstable is seeking a Generalist Adviser to provide high-quality information, advice and support to people. You will deliver both face-to-face and telephone advice on welfare benefits and employment, with referrals for homelessness when required.

Training can be provided to cover welfare benefits and other advice areas. This role requires you to be a motivated team player with strong interpersonal and organisational skills, capable of working with vulnerable clients in a busy

Qualifications

• Provide face-to-face and telephone information, advice and support on welfare benefits and employment.
• Refer to specialist support for homelessness or other needs as required.
• Training available on welfare benefits and other advice areas.
• Experience with advising vulnerable clients is beneficial.

Responsibilities

• Deliver high-quality information, advice and support to people.
• Signpost, triage and refer to appropriate services within the organisation.
• Engage with clients in a busy environment with effective communication.

Skills

Face-to-face advice

Telephone advice

Welfare benefits

Employment advice

Working with vulnerable clients

IT skills

Numeracy

Tools

Office IT suite

Job description

Generalist Adviser

Apply before 5pm on 20 November 2026.

Job summary

• Salary: 24,500
• Location: Dunstable
• Workplace: Office based
• Contract: Permanent
• Hours per week: 38

Interviews will take place on 23 November 2026.

About the role

Citizens Advice Dunstable are looking for a Generalist Adviser to provide high-quality information, advice and support to people. As a Generalist Adviser you will provide both face to face and telephone advice and support on issues including welfare benefits and employment, and additional problems such as homelessness, referring to specialist support as required. Ideally, you will have some experience of giving advice/support and working with vulnerable clients. Training can be provided on welfare benefits and other advice areas. We would also like to hear from current volunteer advisers who are looking to get into paid employment.

This is to deliver advice and support to people to improve their circumstances.

We want people who are passionate about giving an effective service to those most in need. Demonstrating that you can engage skilfully with clients who are vulnerable and distressed, having proven skills in working in a busy environment.

You will be a highly motivated and strong team player with excellent interpersonal and organisational skills. Having the ability to understand complex information; have good numeracy skills, and have effective oral and written communication skills for the purposes of negotiation and reporting. You will also be proficient in IT.

Providing signposting, triage, specific support and specialist advice, or referring to others within the service as required.

Other duties include:

• Address the causes of financial crisis
• Connect clients to the right people at the right time
• Prevent an individual from needing food bank support on an ongoing basis.

There will be opportunities to progress within the organisation.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.