Trainee Generalist Advice Caseworker

Citizens Advice Ltd; Greater London; On-site; GBP 34,000 - 39,000; Full time

Job summary

Citizens Advice Ltd in London seeks an experienced Gateway Assessor to fast-track through the Generalist Adviser training programme within 5 months. You will advise the public directly and undertake social welfare casework across diverse local communities.

After training, you will be appointed as Generalist Advice Caseworker on a starting salary of £36,867 per annum, with progression through NJC scales toward £39,100. Interviews on 3 November 2026.

Qualifications

• Must be a trained Gateway Assessor.
• Understanding of advice needs in diverse inner-city communities.
• Commitment to Citizens Advice aims and equal opportunities policies.

Responsibilities

• Provide direct advice to the public.
• Undertake casework on social welfare law issues.
• Contribute to project work and services across a range of advisory areas.

Skills

Gateway Assessor

Public advising

Social welfare law

Job description

Salary Scale 5 - £33,831 per annum (increasing to NJC Scale 6 - £36,867 to £39,100 per annum - after 5 months)

Interviews will take place on 3 November 2026.

About the role

This is an exciting opportunity for an experienced Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 5 months. You will also be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £36,867 per annum.

• You must be a trained Gateway Assessor
• Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
• Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies