Trainee Generalist Advice Caseworker: Fast-Track to Advising

Citizens Advice Bureau Southwark; Greater London; On-site; GBP 34,000 - 39,000; Full time

Job summary

Citizens Advice Bureau Southwark is seeking a Trainee Generalist Advice Caseworker to join our busy team in Southwark. The role is the fast-track training pathway for a Helpline Adviser, Support Adviser or Customer Service Adviser, with a five-month trainee period and progression to a permanent Generalist Adviser role.

The position offers a starting salary of £33,831 per year, with progression to £36,867–£39,100 after successful training, and requires full‑time work across diverse communities in

Qualifications

• Ability to analyse and interpret complex information.
• Effective written and verbal communication skills.
• Numeracy skills to understand statistics.
• Ability to organise and prioritise work in a pressurised environment.
• Knowledge of social policy issues facing the local community.
• Commitment to influencing social policy.
• Understanding of advice needs in a diverse inner-city area.
• ICT in the provision of advice.

Responsibilities

• Provide high-quality advice, advocacy and representation to clients in line with quality standards.
• Manage client casework, including interviews, research, follow-ups, referrals and maintaining accurate, confidential case records.
• Deliver advice through face-to-face appointments, telephone, email, home visits and community outreach across Peckham, Walworth and surrounding areas.
• Keep up to date with relevant legislation, social policy, local developments and advice procedures.
• Complete required training and participate in ongoing professional development, supervision and appraisals.
• Identify emerging issues affecting clients and contribute to research, campaigns and initiatives aimed at influencing policy and improving services.
• Work collaboratively with colleagues, external agencies and local organisations to support clients and address community needs.
• Contribute to service planning, development and team meetings.
• Maintain accurate statistics, monitoring information and case records, producing reports as required.
• Undertake general administrative duties to support the effective delivery of advice services.

Skills

Analytical thinking

Communication skills

Numeracy

Time management

Diversity awareness

ICT skills

Job description

Citizens Advice Bureau Southwark is seeking a Trainee Generalist Advice Caseworker to join our busy team in Southwark. The role is the fast-track training pathway for a Helpline Adviser, Support Adviser or Customer Service Adviser, with a five-month trainee period and progression to a permanent Generalist Adviser role.

The position offers a starting salary of £33,831 per year, with progression to £36,867–£39,100 after successful training, and requires full‑time work across diverse communities in