Trainee Foreign Exchange Sales Consultants – Luton Airport - Full Time

ChangeGroup UK; Luton; On-site; GBP 25,000; Full time

Job summary

A leading global retail exchange group in Luton Airport seeks a customer service representative to provide exceptional service to international travelers. Key responsibilities include managing currency transactions and promoting products. The ideal candidate will have retail experience, strong communication skills, and be self-motivated. This full-time role requires working 37.5 hours per week on a rotational shift pattern, including weekends. We offer competitive pay and a range of benefits, including training and staff discounts.

Benefits

In-depth training and development

Competitive pay

Generous incentive scheme

Pension scheme

Employee Assistance Programme (EAP)

Staff currency discounts

Free car parking

Free uniform

Qualifications

• Previous experience in retail or customer service is essential.
• Must possess excellent communication and negotiation skills.
• Ability to promote products and services in a sales-oriented environment.

Responsibilities

• Provide first-class customer service to international travelers.
• Manage buying and selling of foreign currencies.
• Handle credit card advances and related transactions.

Skills

Retail or Customer Service Experience

Excellent communication skills

Ability to work under pressure

Negotiation skills

Self-motivated

Energetic attitude

Job description

Exciting opportunities have arisen in our Luton Airport location to build a career with one of the most successful global retail foreign exchange groups.

We are dedicated to developing the skills of individuals and to helping them to achieve their goals.

The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for:

• Buying and selling of foreign currencies
• Credit card advances and much more

Additional Information

• It is essential that you have previous Retail or Customer Service Experience
• You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs.
• The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets. The role will suit someone who is self‑motivated, has an energetic attitude and can adhere to procedures.
• You must have the ability to work under pressure
• In return for your commitment, we’ll offer you in‑depth training and development, competitive pay, a generous and uncapped incentive scheme, pension, Employee Assistance Programme (EAP), staff currency discounts, free car parking and free uniform.
• You must be eligible to work full time in the UK

Hours

37.5 hours per week (Full‑time)

Working

5 out of 7 days (including weekends and public holidays)

Shift Pattern

03.30 am - 23.30 pm on a rotational shift pattern basis & occasional night shifts

Transport Consideration

Before applying, you will need to consider whether you have transport available to enable you to travel to and from home and the airport for shifts starting at 03:30am.

Why work for ChangeGroup?

https://youtu.be/gD5MW1VrOHI

Salary

£24,633 per annum.