Trade Floor Desktop Support Engineer

mthree Recruiting Portal; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading International Bank based in the United Kingdom is seeking a Front Office Desktop Support Engineer to provide First & Second Line support on their VIP Trade Floor. Successful candidates will have over 5 years of Desktop Support experience in a banking environment, particularly with Market Data systems like Bloomberg and Reuters. This position requires dealing with IT support issues, ensuring application stability, and creating operational documentation.

Qualifications

• Minimum of 5 years’ experience in Desktop Support.
• Experience in a Trade Floor banking environment.
• Proficiency in supporting Market Data systems such as Bloomberg and Reuters.

Responsibilities

• Dealing with IT support issues & queries via Service NOW.
• Provide both First & Second Line Support.
• Manage day-to-day support for stability and reliability of applications.

Skills

Desktop Support

Market Data systems

Active Directory

Microsoft Windows

MAC OS

Microsoft Office

Excel

VDI / Citrix

Job description

Front Office Desktop Support Engineer required a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting Market Data systems such as Bloomberg and Reuters.

Responsibilities

• Dealing with IT support issues & queries via Service NOW
• Provide both First & Second Line Support
• Manage day-to-day support to ensure stability, reliability and availability of applications and services for the business within the Front Office / Trade Floor
• Escalating issues as necessary per established escalation policies
• Collect diagnostics and other supporting evidence to identify the root cause of problems
• Create and maintain all operational documentation, processes and procedures

Qualifications

• Experienced Desktop Support Analyst
• Microsoft Windows & MAC OS
• Active Directory
• Microsoft Office
• Front Office
• Market Data systems such as Bloomberg and Reuters
• Excel
• VDI / Citrix