Tiffany & Co. Field Coach Trainer - UK, Ireland, Nordics

Tiffany & Co.; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A luxury jewelry company is seeking a Field Coach Trainer to enhance retail team performance in London. The ideal candidate will lead coaching initiatives, conduct training sessions, and support new hires in delivering exceptional client experiences. This role is vital to fostering a culture of retail excellence, ensuring teams meet brand standards and achieve individual coaching targets. Join us in celebrating love through our craft.

Qualifications

• Experience in retail coaching or training.
• Strong communication and interpersonal skills.
• Ability to analyze sales data and derive insights.

Responsibilities

• Monitor daily client interactions and evaluate team performance.
• Create and execute coaching plans for retail staff.
• Facilitate onboarding and training for new hires.

Skills

Coaching and mentorship

Client interaction

Retail operations understanding

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

As a Field Coach Trainer reporting into the Retail Learning Manager, you will be instrumental in leading a culture of retail excellence among our retail teams, inspiring our Tiffany Client Advisors to make the most of their product knowledge with a strategic approach to selling and client development.

Gap Analysis

• Monitor and observe daily client interactions on the sales floor.
• Evaluate individual behaviors, knowledge, and attitude against Tiffany standards and client promise.
• Partner with store leaders to identify store opportunities through sales dashboards, Craft Experiences and NPS scores.

Elaboration of a Coaching Plan

• Share feedback with Retail Learning and Store Leaders and agree on an individual coaching plan to improve ensure brand behaviors are demonstrated on the sales floors.
• Create learning and coaching action plan with individual targets and a timeline with your Learning Manager

Execution of the Coaching Plan

• Monitor and coach the sales team on the individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, classroom training, review of training materials, Wonder App etc).
• Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities.
• Track coaching conversations, update training records (Which may also support annual performance review processes)
• Partner with store leadership and retail learning manager to structure learning paths of collaborators incl. in store coaching, regional training sessions, employee experiences etc.

Onboarding of Newcomers

• Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee.
• Establish clear instore follow-up to ensure adoption and proficiency in all retail tools.
• Follow up on a regular basis on progress and gaps within this special audience.

Support of the Retail Learning Manager

• Organize and/or facilitate classroom training sessions for the retail teams.
• Contribute to the evaluation of the store and give feedback to the Retail Learning Manager to help him/her plan supportive actions for a store and its management team.

Support of the EMEA Retail Leaning Community

• As part of the Retail Learning Community, you will be contributing to the conversations through feedback and sharing best practices.