Ticketing Operations Manager

Legends Global; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company based in Manchester is looking for a dynamic professional to modernise ticketing operations, develop a unified data ecosystem, and create innovative tools for maximising revenue. The ideal candidate will have a bachelor's degree in a relevant field and be proficient in data modelling, SQL, and BI tools. Enjoy a 12-month fixed-term contract, 25 days of annual leave, a pension contribution, and life assurance to support your personal and professional growth.

Benefits

Discounted tickets

25 days of annual leave

Life Assurance

5% pension contribution

Qualifications

• A bachelor's degree in computer science, engineering, data analytics, business technology, or a related discipline.
• Proficiency in data modelling, SQL, and ETL concepts, experience in BI tools (Power BI, Tableau, or Looker), and API integration.
• Strong ability to engage technical and non‑technical stakeholders.

Responsibilities

• Modernising ticketing operations and creating a centralised, API-driven manifest creation system.
• Building a data warehouse and intuitive dashboards for real-time insights and strategic decisions.
• Delivering collaborative 3D venue manifest platform and related applications to maximise revenue.

Skills

Data modelling

SQL

ETL concepts

BI tools (Power BI, Tableau, Looker)

API integration

Stakeholder engagement

Education

Bachelor’s degree in computer science, engineering, data analytics, or related discipline

Job description

HealthShield helps cover unexpected medical costs such as dental, physio, and counselling expenses‑for you and your children. We’ve partnered with AXA Health to offer an Employee Assistance Programme supporting mental wellbeing. See clearly and think big with our eye care vouchers and glasses contribution. Go green and get fit with our Cycle to Work scheme. And because great people know great people—refer a friend and get rewarded.

Responsibilities

• Modernising ticketing operations – mapping existing workflows and designing a centralised, API‑driven manifest creation system supported by clear SOPs and best practices across teams and partners.
• Building a unified data and reporting ecosystem – developing a data warehouse and intuitive dashboards that surface real‑time insights, enable self‑service reporting, and inform strategic decisions.
• Delivering innovative profit‑optimisation tools – leading the creation of a collaborative 3D venue manifest platform and related applications that help promoters and internal teams maximise revenue.
• Collaborating with key stakeholders and partners – acting as the technical bridge between ticketing providers, internal departments, and senior leadership to align goals and drive transformation.
• Overseeing project delivery and governance – managing timelines, budgets, and risks using agile principles while ensuring compliance with data privacy standards (GDPR).
• Working with leading ticketing partners AXS, Eventim, and Ticketmaster, and internal teams, promoters, and senior stakeholders across UK and EU venues.

Qualifications

• A bachelor’s degree in computer science, engineering, data analytics, business technology, or a related discipline.
• Proficiency in data modelling, SQL, and ETL concepts, with experience in BI tools (Power BI, Tableau, or Looker) and API integration using modern web technologies.
• Confidence working with large datasets and translating complex ticketing data into clear, actionable insights.
• Strong ability to engage technical and non‑technical stakeholders alike and coordinate effectively across teams and partners.
• A creative, solutions‑focused approach – enthusiasm for innovation, particularly in visualising venue layouts and exploring new ways to optimise revenue.

Benefits & Perks

Enjoy discounted tickets to your favourite events and unleash your inner superfan. Work hard, rest well: you’ll get 25 days of annual leave plus bank holidays. Our Life Assurance policy helps protect your loved ones while you focus on success, and we contribute 5% to a pension plan.

About Legends Global

At Legends Global, we’re shaping a greener, faster, and more innovative future for the entertainment industry. We’re an inclusive organisation built on trust, collaboration, and respect, where every voice matters. We value diversity, equal opportunity, and flexible working, and we’re committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know.

Applications are reviewed on a rolling basis and may close early.

This role is a 12‑month fixed‑term contract.