Therapy Services Front Desk & Admin Specialist

Homerton University Hospital NHS Foundation Trust; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Job summary

Homerton Healthcare NHS Foundation Trust is seeking a proactive Receptionist to join Therapy Services and provide exceptional patient reception and administrative support. You will be the first point of contact, ensuring smooth clinic operations and effective collaboration with therapists and clinicians across Homerton and Sir Ludwig Gutman sites.

The role requires strong communication, accurate data handling, and adaptability in a busy environment, with a focus on patient-centred care and

Qualifications

• Excellent interpersonal and communication skills are essential.
• Strong organisational ability with the capacity to prioritise workload and work under pressure.
• Good computer skills and willingness to learn new systems.
• Flexible with cross-site cover between Homerton and Sir Ludwig Gutman.

Responsibilities

• Be the first point of call for patients and staff entering the department, contributing to efficient running of outpatient clinics.
• Work closely with clinicians and supervisors to raise issues to maintain high service levels.
• Manage booking of designated new and follow-up clinics and resolve scheduling issues promptly.

Job description

Homerton Healthcare NHS Foundation Trust is seeking a proactive Receptionist to join Therapy Services and provide exceptional patient reception and administrative support. You will be the first point of contact, ensuring smooth clinic operations and effective collaboration with therapists and clinicians across Homerton and Sir Ludwig Gutman sites.

The role requires strong communication, accurate data handling, and adaptability in a busy environment, with a focus on patient-centred care and