Receptionist

Hertfordshire Community NHS Trust; Hertford; Sur place; GBP 21 000 - 29 000; Plein temps

Résumé du poste

Hertfordshire Community NHS Trust MSK Service is recruiting an Administrator/Receptionist to join the team. The role involves meeting and greeting patients and visitors, delivering high-standard reception and administrative support to ensure effective clinic services for patients and clinical staff.

The post requires strong customer service, confidentiality, and excellent communication skills. You will help with booking patients, supporting the department’s administration, and ensuring smooth

Qualifications

• High level customer service and confidentiality when managing visitors and information requests.

Responsabilités

• Greet patients and visitors at outpatient clinics and provide reception and administrative support.
• Manage booking of patients into the department and support administrative tasks to progress patient pathways.
• Communicate clearly and confidentially with clinicians and multidisciplinary teams.
• Ensure smooth running of clinics and facilities with initiative and minimal supervision.

Description du poste

Hertfordshire Community NHS Trust MSK Service are currently recruiting for Administrator/Receptionist to work within their team.

• Be responsible in meeting and greeting patients and visitors to HCT outpatient clinics, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of the specific clinics and Hertfordshire Community NHS Trust.


• High level customer service and confidentiality is expected when managing visitors, enquiries for information and calls to the services.


• Be able to demonstrate an understanding and communicate effectively with patients and carers using skills of tact diplomacy, patience, persuasion, de-escalation and compassion.


• Be responsible for ensuring the smooth running of the clinics and facility. Working with the minimum supervision and using initiative to achieve service requirements and deadlines.


• Communicate clearly and confidentially information to clinicians and other members of the multidisciplinary teams.


• In addition, the post holder will act as a point of contact for patient queries and ensuring patient confidentiality is always maintained In line with expectation and Trust policy.


• Personally motivated, with relative experience and transferable skills.


• A good administrator with excellent customer services ,communication and organisational skills. In addition computer skills to to manage receiving and booking patients into the department and supporting administrative tasks to ensure patient pathways are progressed effectively.


• Able to work independently and as part of a team.

Thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff.

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities. Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision.

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.