Therapy Services Admin: Frontline & Data Support

Royal Free London NHS Foundation Trust; Hampstead; On-site; GBP 31,000 - 32,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Band 3 Therapy Services Administrator to provide essential administrative support to the therapy services directorate. The role focuses on delivering a high-quality frontline service to patients and staff, data entry, clinic preparation, and helping to develop and implement administrative standards across multidisciplinary teams.

The post involves reception duties for outpatient areas, handling queries from patients and GPs, and ensuring data

Qualifications

• Provide administrative support for the therapy services directorate.
• Deliver a high quality frontline service to patients and staff.
• Data entry, general administration and clinic preparation services.
• Identify and implement changes to improve service delivery.

Responsibilities

• Act as the first point of contact for patients, GPs or others with queries regarding the services.
• Provide friendly, efficient and professional reception for outpatient areas.
• Monitor and manage departmental databases to ensure data quality and reporting.
• Support meetings, updates and policy implementation relevant to the role.
• Work with multi-disciplinary teams to develop standards for administrative support.
• Carry out appointment management, telephone duties and mail/transport coordination.

Skills

Administrative support

Data entry

Reception duties

Customer service

Frontline service

Tools

Electronic patient record system

Job description

Royal Free London NHS Foundation Trust is seeking a Band 3 Therapy Services Administrator to provide essential administrative support to the therapy services directorate. The role focuses on delivering a high-quality frontline service to patients and staff, data entry, clinic preparation, and helping to develop and implement administrative standards across multidisciplinary teams.

The post involves reception duties for outpatient areas, handling queries from patients and GPs, and ensuring data