Receptionist

Hertfordshire Partnership University NHS Foundation Trust; Watford; On-site; GBP 21,000 - 24,000; Full time

Job summary

Hertfordshire Partnership University NHS Foundation Trust is seeking a highly organised receptionist to deliver a welcoming, professional service in a busy reception.

You will handle phone calls, greet visitors, manage room bookings, assist with IT tasks using Microsoft Office and work closely with administration teams to maintain smooth operations.

Qualifications

• Exceptional customer service and a professional approach to reception duties.
• Excellent IT skills with a good working knowledge of Microsoft Office.
• Ability to answer phones, greet visitors and manage enquiries efficiently.

Responsibilities

• Answer the telephone and transfer calls to various departments where appropriate.
• Welcoming service users, carers, professionals and visitors and dealing with enquiries on the phone or face to face.
• Check IDs and handing out security alarms and keys after training.
• Report maintenance and cleaning issues to the Help desk and keep maintenance logs up to date.
• Act as a Fire Warden and keep the Reception area clean, tidy and organised.
• Book all clinical and meeting rooms for the Clinical and Corporate Staff using the building.
• Work closely with other administration teams to ensure a smooth and effective Reception Service.

Skills

Customer service

Interpersonal skills

IT skills

Tools

Microsoft Office

Job description

You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.

Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID's and handing out security alarms and keys for which training will be given.

Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs.

You will also act as a Fire Warden and be responsible for keeping the Reception area clean, tidy and organised.

Other duties would include: Dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given.

You will work closely with other members of the administration Teams to ensure a smooth and effective Reception Service.

Are you looking for your next challenge? Do you want to work for an outstanding NHS Trust? If the answer to both of these questions is yes, then please read below.

We are looking for a highly organised Receptionist with exceptional customer service skills, to provide a welcoming, confident and professional approach to this Post incorporating the Trusts values when carrying out their duties. HPFT places great emphasis on providing the highest standard of customer service to our Service Users, Carers and Visitors so these skills will be an integral part of your personality. You will provide a range of Reception duties ensuring that the Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications.

The Site is operational between the hours of 9:00am - 5:00pm, Monday to Friday.

The Post is full time:

Monday to Friday, 9:00am-5:00pm

You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills.

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout