Patient Services Reception & Admin Support

NHS Jobs

Greater London

On-site

GBP 26,000 - 32,000

Full time

2 days ago

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Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive receptionist and administrator to provide a friendly, professional and welcoming service. You will answer calls, take messages and route enquiries from clients and police in a courteous way while maintaining confidentiality.

You will support Havens clinics with data entry, appointment bookings, referrals and administration, liaising with clinical teams, handling emails, archiving documents and ensuring smooth operation

Responsibilities

To answer telephone calls, take messages and respond to calls including those from clients and police enquiries in a courteous and professional manner.
To refer callers to the appropriate staff members in a timely manner.
To act as the first point of contact for clients returning to the Havens follow-up services and booking and managing follow up appointments for clients.
To undertake data entry (client and other data) and uploading of documents to the Havens client management system(s), databases and spreadsheet trackers.
To send external referrals and other shared data and documents, including to police, GPs, social care ensuring strict adherence to information governance security and confidentiality.
To liaise closely with clinical colleagues to ensure that clinics and appointments are run well, including virtual appointments, appointment reminders and the administration required to support such.
To provide clinical administration support which will include liaison with partner services and referrers, arranging client appointments and providing pre and post clinic and appointment administration.
Ensure clients are logged in and out of Havens clinics on the Havens appointment system.
To review, distribute and action incoming emails received within service generic mailboxes.
To undertake photocopying, scanning, notes archiving.
To assist in maintaining the smooth running of office equipment.
To support monitoring and ordering of stock, including stationery and basic clinical supplies.
To use email and computer programmes as effective business and communication tools.
To assist administrators in providing a confidential secretarial typing service for Havens clinicians.
To communicate with other admin staff and the post-holders line manager on issues relating to administration and reception, and where appropriate take action as directed by the management team.
To adhere to all Haven policies, procedures and quality standards and generally assist in the smooth running of the Havens.
Action promptly and effectively statements, notes requests and court warnings.
To attend, engage and prepare for own One2One supervision sessions with line manager.
To undertake any other duties appropriate to the post.

Job description

You will support Havens clinics with data entry, appointment bookings, referrals and administration, liaising with clinical teams, handling emails, archiving documents and ensuring smooth operation

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