Therapies Receptionist

Worcestershire Acute Hospitals NHS Trust; Kidderminster; On-site; GBP 19,000 - 24,000; Part time

Job summary

A local healthcare provider is seeking a part-time Therapies Receptionist at Kidderminster Hospital. The successful candidate will provide comprehensive support to the therapy services and maintain efficient administration processes. Essential skills include good communication, clerical experience, and adaptability. The role requires organizing patient appointments and managing inquiries to ensure high-quality patient care. Join a friendly team dedicated to patient-centered services and support within a thriving NHS organization.

Benefits

Supportive team environment

Flexible working practices

Qualifications

• Evidence of previous clerical experience.
• Good typing and/or word processing skills.
• Experience of using manual and computerised filing systems.
• Previous NHS experience.

Responsibilities

• Act as receptionist and administration assistant for therapy outpatient service.
• Deal with telephone enquiries from patients.
• Make appointments for new and existing patients.
• Maintain an accurate filing system for patient records.

Skills

Good telephone manner

Good communication skills

Ability to organise and prioritise workload

Adaptable

Education

GCSE in English or equivalent qualification at Grade C or above

RSA II or equivalent qualification or experience

Customer care training

Tools

Windows packages

Hospital/clinical patient systems

Job description

Therapies Receptionist

The closing date is 06 January 2026.

THIS VACANCY IS CURRENTLY ONLY OPEN FOR CANDIDATES FROM HEREFORD AND WORCESTERSHIRE NHS

An exciting opportunity has arisen within the Therapy Services Department for an individual who is enthusiastic and self‑motivated to join our admin team.

This is a part‑time, 30 hours per week position to be worked over 4 days that will be based at Kidderminster Hospital and Treatment Centre in Kidderminster.

The post holder will play an important role in providing efficient and comprehensive receptionist support to the therapy inpatient and outpatient services, ensuring that administration processes meet the needs of all service users and the Trust.

We are looking for an individual with a positive and compassionate approach to supporting patient care and service improvements. You must be approachable, have a flexible approach to work, and be able to form effective working relationships.

We operate across several electronic systems to ensure accurate record‑keeping, and you must be able to concentrate in a busy working environment.

We are a friendly, supportive team and aim to support you in working flexibly within the needs of the service to support the number of hours required.

UK Visa and Immigration Sponsorship: Please note that we do not offer UK Visa sponsorship for these posts, and so all applicants require a current right to work in the UK.

Main duties of the job

To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately. Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day‑to‑day administration of the front desk.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital‐based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient‑centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Job responsibilities

• Deal with telephone enquiries from patients, relatives, medical practitioners and consultants.
• To receive and register a high volume of referrals from multiple sources.
• To meet, greet and direct all patients and visitors to the department.
• To make appointments for new and existing patients.
• To deal with DNAs and cancellations appropriately.
• To keep all new patient and follow‑up treatment slots filled as far as possible.
• To cancel patients appointments if the therapist is off sick.
• Participate in the staff development programme and receive annual appraisals.
• Comply with Trust policies and procedures.
• To record monthly statistics re: waiting times for treatment, DNA rates, clinic utilisation data.
• Transfer of patients to other hospitals as appropriate.
• Registration of all patient details on the therapy record and information system.
• To maintain an accurate filing system for patient records to facilitate retrieval as necessary.
• Maintenance of stationary, equipment and patient information stocks.
• Other clerical duties to facilitate the smooth running of the outpatient department i.e. monitor the waiting lists, ensure outpatient clinics are full and running at capacity.
• Other clerical duties as directed by therapy management considered appropriate to grade and role i.e. data collection and entry.
• To participate in co‑ordination with the therapy management in a regular review of all duties.

Person Specification

Personal Qualities

• Ability to work in busy environment.
• Adaptable – works well under pressure.
• Good telephone manner.
• Able to work as part of a team.
• Able to build and maintain a good rapport with colleagues and patients.
• Flexible approach to working pattern and duties.
• Good communication skills – verbal and written.

Experience

• Evidence of previous clerical experience.
• Good typing and/or word processing.
• Familiar with Windows packages.
• Experience in manual and computerised filing systems.
• Experience of using hospital/clinical patient systems.
• Previous NHS experience.
• Previous experience of arranging appointments.

Other Job Requirements

• Ability to undertake the manual handling aspects of the role on a daily basis.
• Willing to undertake in‑house courses.
• Awareness of Confidentiality and Information Governance.
• Able to work hours/days required.
• Ability to travel / work across sites.
• General understanding of Physiotherapy and Occupational Therapy.

Skills and Knowledge

• Ability to organise and prioritise workload.
• Able to respond to enquiries appropriately.
• Able to maintain departmental records.
• Good working knowledge of computerised systems.

Qualifications

• GCSE in English or equivalent qualification at Grade C or above.
• RSA II or equivalent qualification or experience.
• Customer care training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Worcestershire Acute Hospitals NHS Trust

Address