Test Centre Invigilator - Flexible Shifts & Customer Service

Reed in Partnership Ltd; Newcastle upon Tyne; On-site; GBP 15,000 - 21,000; Full time

Job summary

Reed in Partnership Ltd is seeking a Test Centre Associate for Newcastle to invigilate exams and ensure smooth delivery of driving theory tests. You will provide high-level customer service, check IDs, and manage test centre procedures at multiple locations.

The role offers flexible shifts (morning, afternoon, evening) with potential for additional hours, and requires strong attention to detail, the ability to stay calm under pressure, and a full UK driving license where applicable.

Qualifications

• Experience in delivering high-quality customer service.
• Ability to follow procedures and guidelines.
• Comfort with handling various test centre processes.

Responsibilities

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre schedules
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Skills

Customer service

Communication

Attention to detail

Flexibility

Teamwork

Job description

Reed in Partnership Ltd is seeking a Test Centre Associate for Newcastle to invigilate exams and ensure smooth delivery of driving theory tests. You will provide high-level customer service, check IDs, and manage test centre procedures at multiple locations.

The role offers flexible shifts (morning, afternoon, evening) with potential for additional hours, and requires strong attention to detail, the ability to stay calm under pressure, and a full UK driving license where applicable.