Test Centre Invigilator - Flexible Hours & Customer Focus

Reed; Sunderland; On-site; GBP 18,000 - 21,000; Part time

Job summary

Reed in Partnership is seeking a Test Centre Associate in Sunderland to invigilate driving theory tests and deliver tests efficiently while following programme rules and company policies. The role offers flexible shifts (part-time) with a schedule that includes mornings, afternoons, evenings, and weekends.

A full UK driving licence is preferred but not always required. You will ensure test integrity, assist candidates with the process, and handle daily opening/closing procedures, aiming to

Qualifications

• Full UK driving licence (not required for all locations)
• Significant demonstrable experience in providing high-quality customer service
• Excellent attention to detail and accuracy
• Ability to work under pressure to short timescales and multitask
• Experience working with diverse customer groups
• Excellent judgement and decision-making skills
• Flexibility in working hours including evenings and Saturdays
• Ability to stay calm and handle confrontational candidates professionally

Responsibilities

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with queries
• Reviewing tests and test centre schedules
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets candidate needs in line with Equality Act and diversity policy
• Handling and reporting incidents that could impact testing

Skills

Full UK driving licence

Customer service

Attention to detail

Under pressure

Diversity awareness

Judgement & decision making

Flexibility

Calm under confrontation

Job description

Reed in Partnership is seeking a Test Centre Associate in Sunderland to invigilate driving theory tests and deliver tests efficiently while following programme rules and company policies. The role offers flexible shifts (part-time) with a schedule that includes mornings, afternoons, evenings, and weekends.

A full UK driving licence is preferred but not always required. You will ensure test integrity, assist candidates with the process, and handle daily opening/closing procedures, aiming to