Test Centre Associate - Flexible Shifts & Customer Impact

80 Reed in Partnership Ltd; Sunderland; On-site; GBP 15,000 - 22,000; Full time

Job summary

Reed in Partnership Ltd. is seeking a Test Centre Associate in Sunderland to invigilate and efficiently deliver tests for the DVSA programme. You will ensure test integrity, register candidates, and provide excellent customer service while adhering to guidelines and company policies.

The role offers flexible shifts (including evenings and Saturdays) with potential for additional hours across operating days, and requires a full UK driving licence and strong interpersonal skills.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• A full UK driving licence is required.
• Excellent attention to detail and accuracy.

Responsibilities

• Providing a high level of customer service.
• Checking candidates ID documents and booking them in on the system.
• Ensuring the integrity and security of tests are maintained.
• Supervision and invigilation of tests.
• Explaining the test process to candidates and supporting with other queries.
• Reviewing tests and test centre schedule.
• Performing daily test centre opening and closing procedures.
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion.
• Handling and reporting incidents that could impact candidate testing.

Skills

Customer service

Attention to detail

Multitasking

Flexibility

Job description

Reed in Partnership Ltd. is seeking a Test Centre Associate in Sunderland to invigilate and efficiently deliver tests for the DVSA programme. You will ensure test integrity, register candidates, and provide excellent customer service while adhering to guidelines and company policies.

The role offers flexible shifts (including evenings and Saturdays) with potential for additional hours across operating days, and requires a full UK driving licence and strong interpersonal skills.