Test Centre Invigilator & Customer Service Specialist

Reed; Lincoln; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Flexible shifts

Job summary

Reed in Partnership in Lincoln is seeking a Test Centre Associate to invigilate DVSA driving theory tests and ensure testing procedures are followed. You will deliver a high level of customer service and manage candidate check-ins.

The role offers flexible part-time or occasional shifts with varied start times, including mornings, afternoons, evenings and Saturdays. A full UK driving licence is preferred, but not always required depending on location.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multitask.
• Experience working with diverse customer groups.
• Full UK driving licence (driving not required for all locations).
• Flexibility in working hours, including evenings and Saturdays.

Responsibilities

• Providing a high level of customer service.
• Checking candidates ID documents and booking them in on the system.
• Ensuring the integrity and security of tests are maintained.
• Supervision and invigilation of tests.
• Explaining the test process to candidates and supporting with other queries.
• Reviewing tests and test centre scheduled.
• Performing daily test centre opening and closing procedures.
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion.
• Handling and reporting incidents that could impact candidate testing.

Skills

Customer service

Attention to detail

Work under pressure

Multitasking

Diversity & inclusion

Professional communication

Job description

Reed in Partnership in Lincoln is seeking a Test Centre Associate to invigilate DVSA driving theory tests and ensure testing procedures are followed. You will deliver a high level of customer service and manage candidate check-ins.

The role offers flexible part-time or occasional shifts with varied start times, including mornings, afternoons, evenings and Saturdays. A full UK driving licence is preferred, but not always required depending on location.