Test Centre Associate - Flexible Shifts & Customer Impact

Reed; Belfast City District; On-site; GBP 17,000 - 21,000; Part time

Job summary

Reed in Partnership in Belfast is seeking a Test Centre Associate to invigilate exams and deliver secure driving theory tests as part of the DVSA programme. You will contribute to a high standard of customer service while maintaining test integrity in a busy centre.

The role offers flexible shifts (part-time or occasional hours) with a mix of mornings, afternoons, evenings and weekends across Belfast. Prior experience in customer service and a valid UK driving licence are advantageous.

Qualifications

• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multitask.
• Experience working with diverse customer groups.
• Full UK driving licence (where applicable).

Responsibilities

• Providing a high level of customer service.
• Checking candidates' ID documents and booking them in on the system.
• Ensuring the integrity and security of tests are maintained.
• Supervision and invigilation of tests.
• Explaining the test process to candidates and supporting with queries.
• Reviewing tests and the test centre schedule.
• Performing daily test centre opening and closing procedures.
• Ensuring the test centre meets candidate needs in line with Equality Act and inclusion policy.
• Handling and reporting incidents that could impact candidate testing.

Skills

Customer service

Attention to detail

Under pressure

Diversity awareness

Flexible hours

Driving licence

Job description

Reed in Partnership in Belfast is seeking a Test Centre Associate to invigilate exams and deliver secure driving theory tests as part of the DVSA programme. You will contribute to a high standard of customer service while maintaining test integrity in a busy centre.

The role offers flexible shifts (part-time or occasional hours) with a mix of mornings, afternoons, evenings and weekends across Belfast. Prior experience in customer service and a valid UK driving licence are advantageous.