Customer-Centric Test Centre Invigilator (Flexible Shifts)

80 Reed in Partnership Ltd; Belfast City District; On-site; GBP 18,000 - 21,000; Full time

Job summary

Reed in Partnership in Belfast is seeking a Test Centre Associate to support the DVSA driving theory tests at the Belfast Centre. You will invigilate exams, verify candidate IDs, and ensure test security while delivering a high level of customer service.

The role offers flexible shifts (part-time or occasional hours) with morning, afternoon, evening slots and weekend work. A full UK driving licence is preferred but not required for all locations; training is provided.

Qualifications

• Experience in delivering high-quality customer service.
• Attention to detail and accuracy.
• Ability to stay calm and manage multiple tasks.
• Flexibility to work varied shifts, including evenings and weekends.
• Full UK driving licence (not required for all locations)

Responsibilities

• Providing a high level of customer service
• Checking candidates ID documents and booking them in on the system
• Ensuring the integrity and security of tests are maintained
• Supervision and invigilation of tests
• Explaining the test process to candidates and supporting with other queries
• Reviewing tests and test centre schedule
• Performing daily test centre opening and closing procedures
• Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
• Handling and reporting incidents that could impact candidate testing

Skills

Customer service

Attention to detail

Ability to work under pressure

Diversity & inclusion awareness

Flexible hours

Tools

Booking system

ID verification process

Job description

Reed in Partnership in Belfast is seeking a Test Centre Associate to support the DVSA driving theory tests at the Belfast Centre. You will invigilate exams, verify candidate IDs, and ensure test security while delivering a high level of customer service.

The role offers flexible shifts (part-time or occasional hours) with morning, afternoon, evening slots and weekend work. A full UK driving licence is preferred but not required for all locations; training is provided.