Tesco Shift Leader - Days - Leeds King Ln Express

Tesco UK; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Leeds is seeking a Shift Leader to oversee store operations and support team members in delivering exceptional customer service. The ideal candidate will possess strong leadership skills, be customer-oriented, and thrive in a fast-paced environment. Flexibility with available hours is encouraged. This is a full-time position with a starting pay of £14.76 per hour.

Qualifications

• Must be 18 years or older to apply.
• Experience in a fast-paced retail environment preferred.
• Ability to lead a team and make decisions.

Responsibilities

• Oversee store operations and team performance.
• Ensure a clean and stocked store for customers.
• Provide excellent customer service and support colleagues.

Skills

Customer service

Team leadership

Communication

Problem-solving

Flexibility

Job description

Overview

The availability window describes the periods of time in the week you are expected to be available to work. Availability is as follows: Sun 14:00–23:00; Mon 14:00–23:00; Wed 14:00–23:00; Sat 07:00–18:00. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for colleagues, therefore if the times you are available to work match closely but not exactly to the times advertised, we’d still love to hear from you. Read more.

Our Shift Leader pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Customers are at the heart of everything we do.

Being a Shift Leader at Tesco is a role that involves overseeing store operations and supporting teams to keep things running smoothly. You’ll face challenges as you supervise from the shop floor and strive to improve the experience for customers, colleagues and communities every day.

Responsibilities

• Work in a fast-paced retail environment, with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and ensuring they leave with what they came for
• Look for ways to improve service, including coaching colleagues and giving feedback
• Guide and support colleagues in-store, making sure it stays a safe place to work and shop
• Maintain an understanding of store performance and assist managers in actions that improve running of the store
• Lead from the front and set a great example for colleagues

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring safety for everyone
• Being the go-to person for colleagues in the absence of a manager
• Ensuring the store is clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere that is inclusive of everyone
• Providing great customer service by listening to customers and putting them first
• Keeping the team informed and up to speed on communications, changes, or updates
• Staying knowledgeable about store performance and looking for ways to improve operations
• Coordinating store improvements and removing obstacles to great service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

• To be a great role model by providing thoughtful customer service that meets every customer’s needs
• To build strong relationships with colleagues to create an inclusive team
• To be a clear communicator and keep the team informed
• To be comfortable taking the lead and overseeing the store in the absence of a Manager
• To be a good decision maker and flexible in thinking to ensure customer and colleague safety
• To be motivating and inspire the team to deliver beyond expectations
• To be curious and seek ideas to serve customers, communities, and the planet better every day

Qualifications

Please note that you need to be 18 or over to apply for this role.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

Additional information

Tesco is committed to diversity, equity and inclusion and to providing an accessible recruitment process. For accessibility information, please read our policy.

We are proud to have Disability Confident Leader status and welcome discussions about flexible working. We welcome applicants of all backgrounds and life situations.