Tesco Colleague - Customer Service Desk - Yorkgate Centre Superstore

Tesco UK; Belfast; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading supermarket retailer in Northern Ireland is seeking motivated individuals for customer service roles. You will be responsible for delivering great service, handling customer feedback, and ensuring a positive shopping experience. The position offers a minimum of 16 hours per week, with flexibility in scheduling. Successful candidates will be passionate about serving customers and working within a team. Note: Applicants must be over 18 years old to apply for this role.

Qualifications

• Passion for delivering great service and greeting customers with a smile.
• Ability to build rapport with customers for a positive shopping experience.
• Initiative to make decisions that benefit customers.
• Good communication skills and teamwork.

Responsibilities

• Serve customers accurately and efficiently.
• Handle customer feedback and complaints professionally.
• Ensure customer data is treated confidentially.
• Participate in community and seasonal events.
• Handle products with care to maintain quality.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

Availability Window

We require you to be available during the following times each week, and we will schedule your contracted hours within these windows with at least three weeks' notice:

• Thu: 08:00 – 13:00
• Fri: 17:00 – 21:15
• Sat: 17:00 – 21:15

Our Tesco colleague rate of pay starts from £12.45 an hour. Additional payments may also apply depending on location and skills.

We offer a minimum of 16 guaranteed hours each week for new colleagues, with a flexible option down to 12 hours.

Customers are at the heart of everything we do.

This is a committed role full of everyday challenges that offers stability or flexibility to suit your lifestyle and provides opportunities to progress.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
• Accurately recording any customer details and treating this information confidentially.
• Carrying out safe and legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
• Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
• Accurately recording and processing returned items from customers.
• Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
• Controlling keys that may be stored at the desk correctly.
• Liaising with Shift Leaders, Managers and Security, communicating clearly.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Working across the store in our service, picking and replenishment areas where required.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being yourself, living our values, making everyone feel welcome and always following our policies.

• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
• To take the initiative and make decisions that are right for our customers.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create a team spirit, having fun and celebrating success.
• Be at work on time, well presented and ready to be a brand ambassador.

Diversity, equity and inclusion (DEI) at Tesco means we want everyone to feel represented and be themselves at work. We are a place where everyone’s welcome.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please find details on our website.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beer, wine and spirits, counters, bakery and driving roles.

For more information about us please visit www.tescoplc.com