Term-Time 1st Line IT Support Technician (Onsite)

European Electronique LTD.

Ascot

On-site

GBP 23,000 - 29,000

Full time

35 hours ago

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Benefits offered by this job

Free meals provided

Job summary

European Electronique is seeking a term-time + 4 weeks on-site 1st Line IT Support Technician in Ascot. You will provide frontline advisory, diagnose issues, log calls in ConnectWise and work within a busy service desk to meet SLA times.

The role requires Windows/M365/server knowledge, network fundamentals, and desktop/mobile support. A+ or equivalent and education/service desk experience are preferred. Hours 8:00–16:30; RTW with no sponsorship. Free meals provided.

Qualifications

CompTIA A+ certification or equivalent experience.
Good working knowledge of Windows Desktop operating systems and Microsoft 365 environments.
Good working knowledge of Microsoft Server Operating Systems and core server applications such as Active Directory.
Good working knowledge of MacOS, iOS and Android Operating systems.
Good understanding of network fundamentals, including TCP/IP, DNS, DHCP, and VPNs, with the ability to troubleshoot connectivity issues.
Good understanding of supporting desktops, laptops, tablets, phones, printers and AV equipment.
Familiarity with device imaging, software installation, and patch updates.
Ability to communicate technical issues to non-technical customers and users with a wide range of experience and abilities.
Be able to work proactively, unsupervised and using your own initiative.
Excellent interpersonal, verbal and written communications skills.
Prior experience of working in an education or service desk environment.
Relevant Microsoft qualifications an advantage.
Understanding of MDM systems such as Jamf or Intune
Willingness to keep abreast of new developments in software and hardware, and to undertake technical certifications.

Responsibilities

Provide professional 1st line technical advisory, diagnostic and repair support to teaching staff and pupils via telephone and email.
Log calls on ConnectWise and own them through to resolution if escalated.
Monitor/manage call queues to meet SLA times and escalate as needed.
Ensure escalation process is followed and keep customers updated on status.
Ensure compliance with school and European Electronique security policies.
Complete additional ad hoc project work as required.
Assist Service Management with additional duties as needed.
Suggest improvements to practices and performance to raise service levels.