IT Technician

Be-IT Ltd; Aberdeen City; On-site; GBP 20,000 - 33,000; Full time

Job summary

Be-IT Ltd in London is seeking a customer-focused 1st Line IT Support Engineer to join a leading MSP, providing onsite support to a well-established end client in the City of London.

This role involves acting as the first point of contact for IT support queries, assisting users both remotely and face-to-face while ensuring issues are resolved quickly and effectively. The contract runs for six months with on-site work five days a week and a daily rate up to £180.

Qualifications

• Experience in a Service Desk or 1st Line Support role.
• Strong troubleshooting and problem-solving skills.
• Experience with ticketing systems.
• Excellent communication and customer service skills.
• Onsite, end-user-facing environment experience.
• Experience supporting Microsoft-based environments is advantageous.

Responsibilities

• Provide first-line IT support via Teams, email and in person.
• Troubleshoot hardware, software and network-related issues.
• Manage incidents and requests through the ticketing system.
• Escalate more complex issues to specialist support teams.
• Install, configure and update software.
• Set up and administering user accounts and access permissions.
• Support users with new applications and technology adoption.
• Deliver a professional and customer-focused support experience.

Skills

Service Desk

Troubleshooting

Customer Service

Communication

Onsite Support

Microsoft environments

Tools

Ticketing System

Job description

We're looking for a customer-focused 1st Line IT Support Engineer to join a leading Managed Service Provider, providing onsite support to a well-established end client in the City of London.

This is an excellent opportunity for an IT support professional who enjoys working directly with users, resolving technical issues and delivering a high standard of service in a fast-paced environment.

The Role

You'll be the first point of contact for IT support queries, assisting users both remotely and face-to-face while ensuring issues are resolved quickly and effectively.

Key responsibilities include:

• Providing first-line technical support via Teams, email and in person.
• Troubleshooting hardware, software and network-related issues.
• Managing incidents and requests through the ticketing system.
• Escalating more complex issues to specialist support teams.
• Installing, configuring and updating software.
• Setting up and administering user accounts and access permissions.
• Supporting users with new applications and technology adoption.
• Delivering a professional and customer-focused support experience.

What We're Looking For

• Previous experience in a Service Desk, Helpdesk, Desktop Support or 1st Line Support role.
• Strong troubleshooting and problem-solving skills.
• Experience working with ticket management systems.
• Excellent communication and customer service skills.
• Ability to work effectively in an onsite, end-user-facing environment.
• Experience supporting Microsoft-based environments would be advantageous.

Contract Details

• 3 minutes from Bank Station and around 6 minutes from Liverpool Street Station

• Duration: Initial6 months
• Rate: Up to £180 per day
• IR35 Status: Inside IR35
• Working Hours: Monday-Friday, 9:00am-5:30pm
• Onsite Requirement: 5 days per week

If you're an IT Support Engineer available at short notice and looking for your next contract opportunity, we'd love to hear from you.