Onsite IT Support Engineer — 1st/2nd Line

Quintessentially group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Birthday Allowance

Pension Scheme

Long Service Awards

Life Assurance

Puppy friendly offices

Free food & drink in the office

Season Ticket Loans

Cycle to work scheme

Discounts with retail & hospitality

Job summary

Quintessentially is seeking an experienced on-site IT support specialist to provide 1st/2nd line assistance across UK sites. You will troubleshoot Windows devices, Chromebooks, printers, and AV/classroom technology, while logging tickets and supporting staff and students face-to-face.

The role includes on-site duties, asset management, and collaboration with third-party vendors. Contractual hours are 09:00–17:30, with on-call requirements for emergencies; 3+ years’ experience preferred.

Qualifications

• 3+ years of on-site IT support experience.
• Solid knowledge of Windows 11 and Microsoft 365.
• Familiarity with Hyper-V and basic networking concepts.
• Calm, methodical approach to troubleshooting and strong communication.
• Willingness to be on call outside normal hours when needed.

Responsibilities

• Respond to and resolve IT support tickets across sites.
• Provide 1st and 2nd line support on-site and in classrooms.
• Log tickets, perform diagnostic testing, and coordinate with service desk.
• Configure PCs and manage assets; assist with AV equipment and peripherals.
• Collaborate with suppliers to resolve escalated issues and audit sites.

Skills

On-site IT support

Windows 11

Microsoft 365

Hyper-V

Strong communication

Organisational skills

Tools

Autotask

Datto

Job description

Quintessentially is seeking an experienced on-site IT support specialist to provide 1st/2nd line assistance across UK sites. You will troubleshoot Windows devices, Chromebooks, printers, and AV/classroom technology, while logging tickets and supporting staff and students face-to-face.

The role includes on-site duties, asset management, and collaboration with third-party vendors. Contractual hours are 09:00–17:30, with on-call requirements for emergencies; 3+ years’ experience preferred.