Onsite IT Support Engineer (1st Line)

Be-IT Ltd; Aberdeen City; On-site; GBP 20,000 - 33,000; Full time

Job summary

Be-IT Ltd in London is seeking a customer-focused 1st Line IT Support Engineer to join a leading MSP, providing onsite support to a well-established end client in the City of London.

This role involves acting as the first point of contact for IT support queries, assisting users both remotely and face-to-face while ensuring issues are resolved quickly and effectively. The contract runs for six months with on-site work five days a week and a daily rate up to £180.

Qualifications

• Experience in a Service Desk or 1st Line Support role.
• Strong troubleshooting and problem-solving skills.
• Experience with ticketing systems.
• Excellent communication and customer service skills.
• Onsite, end-user-facing environment experience.
• Experience supporting Microsoft-based environments is advantageous.

Responsibilities

• Provide first-line IT support via Teams, email and in person.
• Troubleshoot hardware, software and network-related issues.
• Manage incidents and requests through the ticketing system.
• Escalate more complex issues to specialist support teams.
• Install, configure and update software.
• Set up and administering user accounts and access permissions.
• Support users with new applications and technology adoption.
• Deliver a professional and customer-focused support experience.

Skills

Service Desk

Troubleshooting

Customer Service

Communication

Onsite Support

Microsoft environments

Tools

Ticketing System

Job description

Be-IT Ltd in London is seeking a customer-focused 1st Line IT Support Engineer to join a leading MSP, providing onsite support to a well-established end client in the City of London.

This role involves acting as the first point of contact for IT support queries, assisting users both remotely and face-to-face while ensuring issues are resolved quickly and effectively. The contract runs for six months with on-site work five days a week and a daily rate up to £180.