IT Support Engineer - 2nd Line Support

Mackenzie Jones IT; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Free Lunches

Free Car Parking

Pension

Training & Career Progression

Yearly Salary Review

Job summary

Mackenzie Jones IT seeks an IT Support Engineer (2nd Line) to support up to 800 staff across two London schools. The role is onsite, with term-time hours and flexible home-working during holidays. You will work with an IT Manager while an external MSP covers 3rd line networking.

Req. 3–4 years in 1st/2nd line support, MS 365 Admin, SharePoint, MS Teams, and knowledge of AD, DNS, DHCP. Strong communication and organization are essential.

Qualifications

• 3–4 years in 1st/2nd line IT support.
• Microsoft 365 Admin, SharePoint and MS Teams experience.
• Knowledge of Windows Server AD, DNS and DHCP.

Responsibilities

• Support up to 800 staff across two schools.
• Work alongside a hands-on IT Manager.
• External MSP handles 3rd line networking tickets.

Skills

2nd Line IT Support

Microsoft 365 Admin

SharePoint

MS Teams

MDM - Intune

Google Workspace

Windows Server

AD/DNS/DHCP

Networking basics

End User Devices

Security policies

VOIP/Telephony

Communication skills

Organizational skills

Tools

Intune

Job description

IT Support Engineer - 2nd Line Support - £36k + Benefits Package.

Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London.

Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.

Education Sector experience preferred.

Must be Eligible to work in the UK.

Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff. The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.

Technical Skills Required:

• 1st & 2nd Line IT Support Engineer - 3 to 4 years' experience.
• Microsoft 365 Admin, SharePoint & MS Teams.
• MDM - Intune or similar.
• Google Workspace - desirable experience.
• Windows Server - knowledge of AD, DNS, DHCP.
• Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.
• Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
• Hardware & Software support - Installation, configuration & deployment.
• Media Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
• Security - Firewall, AV, Web Filters & Security Policies.
• VOIP Comms or Telephony support.
• Excellent communication skills.
• Good organizational skills & a proactive approach.

Working Hours:

Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time. During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.

Benefits Package:

25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.T6/MN/(phone number removed).