Tenant Relations Liaison & Community Coordinator

ASW Property Services Limited; Swansea, Pyle; On-site; GBP 20,000 - 28,000; Full time

Job summary

ASW Property Services Limited, based in Swansea, is seeking a Tenant Liaison Officer/Administrator to support tenant relations and communications across the business. The role focuses on fostering positive tenant relationships, managing feedback, and facilitating community initiatives, while ensuring accurate record-keeping and timely responses.

You will work with multiple departments to address tenant needs, administer agreements and renewals, and contribute to continuous improvement through

Qualifications

• Experience in a tenant liaison, customer service, or administrative role.
• Excellent written and verbal communication skills.
• Strong organisational and multitasking abilities with deadlines.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist in facilitating effective communication between tenants and management to foster positive relationships.
• Support the development and implementation of initiatives designed to enhance tenant satisfaction and address concerns promptly.
• Help administer tenant feedback mechanisms, including surveys and forums, to gather insights for continuous improvement.
• Assist in coordinating and executing tenant events and initiatives aimed at community building.
• Collaborate with various departments to ensure tenant needs and issues are addressed efficiently and effectively.
• Maintain accurate records of tenant communications, issues raised, and resolutions provided.
• Organise and manage documentation related to tenant interactions, agreements, and correspondence.
• Analyse tenant feedback trends and provide periodic reports to management with suggestions for improvement.
• Support the administration of tenant agreements, renewals, and compliance documentation.

Skills

Tenant liaison experience

Customer service

Administrative skills

Communication skills

Organisational multitasking

Attention to detail

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

ASW Property Services Limited, based in Swansea, is seeking a Tenant Liaison Officer/Administrator to support tenant relations and communications across the business. The role focuses on fostering positive tenant relationships, managing feedback, and facilitating community initiatives, while ensuring accurate record-keeping and timely responses.

You will work with multiple departments to address tenant needs, administer agreements and renewals, and contribute to continuous improvement through