Resident Experience & Liaison Lead

Wates; Swindon; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Wates Property Services in Swindon is seeking an experienced Resident Liaison Officer to support the delivery of a major planned maintenance programme for social housing.

As the main point of contact for residents, you will keep customers informed, build relationships with residents and site teams, and help deliver an excellent customer experience while supporting the successful delivery of the contract.

Qualifications

• Experience in a Resident Liaison Officer or similar customer-facing role.
• Experience in social housing, planned maintenance, construction or property services environments.
• Full UK Driving Licence and access to a vehicle.

Responsibilities

• Act as the primary point of contact for residents throughout the works.
• Build positive relationships with residents, client representatives and operational teams.
• Provide clear and timely communication on upcoming works and project updates.
• Arrange and attend resident consultations, visits and community engagement events.
• Manage resident enquiries, concerns and complaints professionally.
• Support vulnerable residents and accommodate individual needs where possible.

Skills

Resident liaison experience

Social housing experience

Driving licence

Job description

Wates Property Services in Swindon is seeking an experienced Resident Liaison Officer to support the delivery of a major planned maintenance programme for social housing.

As the main point of contact for residents, you will keep customers informed, build relationships with residents and site teams, and help deliver an excellent customer experience while supporting the successful delivery of the contract.