Resident Liaison Officer — Regeneration & Community Impact

Skilled Careers; Cambridge; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Car allowance

Excellent training and progression

Regeneration projects

Customer-focused role

Zusammenfassung

Skilled Careers is seeking a Tenant Liaison Officer to support a social housing contractor delivering upgrades for council housing across Cambridgeshire. You will be the main contact for residents, coordinating appointments and providing updates to ensure residents feel supported throughout the works.

You will build relationships, handle enquiries and work with site teams to resolve issues, while maintaining accurate records.

Qualifikationen

• Experience in a customer-facing, tenant liaison or customer experience role.
• Experience handling customer enquiries, complaints and challenging situations.
• Strong communication, relationship-building and problem-solving skills.
• Experience working in a fast-paced environment, managing multiple priorities and deadlines.
• Understanding of data protection, confidentiality and accurate record keeping.
• Knowledge of social housing or regeneration environments is advantageous.

Aufgaben

• Act as the main point of contact for residents throughout improvement works.
• Build positive and trusted relationships with customers.
• Arrange appointments and coordinate access with site and operational teams.
• Keep residents informed of works, timescales, changes and potential disruption.
• Conduct customer visits and proactively address concerns.
• Support vulnerable residents and ensure their needs are considered.
• Handle customer enquiries, complaints and service requests professionally.
• Work with operational teams to resolve issues quickly and effectively.
• Maintain accurate customer records and case management information.
• Collect customer feedback and support customer satisfaction monitoring.
• Work with clients, site teams and community stakeholders to deliver positive outcomes.
• Contribute to service improvements and a strong customer-first culture.

Kenntnisse

Customer-facing

Tenant liaison

Communication

Problem-solving

Multitasking

Data protection

Driving licence

Jobbeschreibung

Skilled Careers is seeking a Tenant Liaison Officer to support a social housing contractor delivering upgrades for council housing across Cambridgeshire. You will be the main contact for residents, coordinating appointments and providing updates to ensure residents feel supported throughout the works.

You will build relationships, handle enquiries and work with site teams to resolve issues, while maintaining accurate records.