Tenant Liaison Specialist — Housing Improvement Programs

Ionic Recruitment Ltd; Wirral; On-site; GBP 24,000 - 30,000; Full time

Job summary

Ionic Recruitment Ltd is seeking a friendly Tenant Liaison Officer to support housing improvement programmes across the Wirral, St Helens, and occasional Manchester sites. You will be the main point of contact for tenants, coordinating access and keeping residents informed throughout planned works.

The role involves liaising with tenants, contractors and site teams, managing schedules, and handling queries professionally to ensure minimal disruption to residents and smooth project delivery.

Qualifications

• Experience in tenant liaison or customer-facing roles.
• Familiarity with housing improvement programmes is a plus.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Acting as the main point of contact for tenants and residents.
• Liaising with tenants before, during and after improvement works.
• Keeping residents informed about work schedules and any changes.
• Arranging access to properties and coordinating appointments.
• Dealing with tenant queries, concerns and complaints professionally.
• Building positive relationships with residents, contractors and site teams.
• Ensuring works run smoothly with minimal disruption to tenants.

Skills

Communication skills

Organisation & time management

Driving licence

Customer service experience

Social housing knowledge

Job description

Ionic Recruitment Ltd is seeking a friendly Tenant Liaison Officer to support housing improvement programmes across the Wirral, St Helens, and occasional Manchester sites. You will be the main point of contact for tenants, coordinating access and keeping residents informed throughout planned works.

The role involves liaising with tenants, contractors and site teams, managing schedules, and handling queries professionally to ensure minimal disruption to residents and smooth project delivery.