Housing Services Coordinator

Caredig; Swansea; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

DBS check from employer

Healthcare plan

Job summary

Caredig is seeking a Housing Services Coordinator to deliver person-centred housing support across Swansea and surrounding areas. You will be the first point of contact for tenants and partners, handling enquiries, resolving issues, and ensuring residents feel safe and heard.

This full-time, permanent role (35 hours/week) requires strong communication, a collaborative approach and a commitment to equality. We offer a supportive team and opportunities to make a positive community impact.

Qualifications

• Experience in a housing or front-facing customer service role.
• Excellent communication skills, with the ability to listen, empathise and respond effectively.
• Strong problem-solving skills and the ability to prioritise a busy workload.
• Confidence using IT systems and handling information accurately.
• A collaborative, resilient and flexible approach.
• A commitment to equality, inclusion and putting tenants at the heart of your work.

Responsibilities

• Provide exceptional customer service and practical support to tenants daily.
• Handle enquiries from repairs and rent questions to housing applications.
• Manage a patch of properties and support allocations to sustain residents' homes.

Skills

Housing experience

Front-facing CS

Communication skills

Problem solving

IT systems

Teamwork

Equality & inclusion

Job description

We are looking for a Housing Services Coordinator to deliver high‑quality, person-centred services to our residents across Swansea and the surrounding areas. In this role, you will be the first point of contact for tenants and partners, providing excellent customer service, managing enquiries, solving problems, managing housing needs and making sure people feel safe, supported and heard. Helping us create safe, supportive and thriving communities. If you are compassionate, organised and committed to making a positive impact, this Housing Services Coordinator opportunity could be perfect for you.

Contract: 35 Hours per week, Monday to Friday, Permanent

We do not offer sponsorship

Closing Date: 18th November 2026

Interview Date: 1st December 2026

About the Role

As a Housing Services Coordinator, you’ll provide exceptional customer service and practical support to tenants every day. You’ll handle a variety of enquiries—from repairs and rent questions to housing applications—working to resolve issues quickly and professionally. You’ll also manage a patch of properties, support allocations, help tenants sustain their homes, and work closely with Housing and Property Services teams to keep services running smoothly.

You’ll use good judgement, strong communication skills and a solutions‑focused mindset to prioritise requests, maintain accurate records, assess repair needs, and ensure residents receive the right help at the right time. This is a vibrant, people‑centred role where no two days are the same—perfect for someone who enjoys teamwork, problem‑solving and making a real difference in the community.

About You

• Experience in a housing or front‑facing customer service role.
• Excellent communication skills, with the ability to listen, empathise and respond effectively.
• Strong problem‑solving skills and the ability to prioritise a busy workload.
• Confidence using IT systems and handling information accurately.
• A collaborative, resilient and flexible approach.
• A commitment to equality, inclusion and putting tenants at the heart of your work.

We want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these Values in all you do.

Kind

Trusting

Accountable

Why Join Us?

• 28 days annual leave (excluding Bank Holidays), increasing up to 33 days with long service
• Free DBS
• Free Healthcare Cash Plan
• 24/7 Employee Assistance Programme
• Eligibility to apply for a Blue Light Card
• Fully funded and supported Training (if not already achieved), Career Progression
• Life Assurance 3x salary
• Pension scheme with up to 8% organisation match opt-in
• Enhanced Sickness and Maternity/Paternity leave pay

About Us

We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.

We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.

As a Housing Services Coordinator, you will bring:Experience in a housing or front‑facing customer service role.Excellent communication skills, with the ability to listen, empathise and respond effectively.Strong problem‑solving skills and the ability to prioritise a busy workload.Confidence using IT systems and handling information accurately.A collaborative, resilient and flexible approach.A commitment to equality, inclusion and putting tenants at the heart of your work.We want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these Values in all you do.KindTrustingAccountableInnovativeWe welcome previous experience working as:Housing Officer, Customer Service Advisor, Support Worker, Lettings Coordinator, Income Officer, Resident Liaison Officer, Repairs Coordinator, Contact Centre Advisor, Estate Assistant, or any similar role with strong transferable skills.