Tenant Experience Liaison Officer

Tai Tarian Ltd; Neath; On-site; GBP 28,000 - 34,000; Full time

Job summary

Tai Tarian Ltd in Wales is seeking a Tenant Liaison Officer on a 9-month fixed-term, full-time basis with a salary of £30,997 per year.

Reporting to the DMC Team Leader, you will be the key contact for tenants, guiding them through the DMC process, coordinating with repairs and contractors, and providing clear information and support to ensure a smooth journey from start to finish. You will travel across the borough as needed and use ICT tools to maintain records and communication.

Qualifications

• GCSE/Level 3 or equivalent is required.
• Excellent relationship building and communication skills.
• Experience in housing or construction industry is desirable.
• Willingness to travel across the borough and work lone shifts.

Responsibilities

• Act as the main point of contact for tenants during the DMC process.
• Provide information, advice and support to tenants and manage expectations.
• Coordinate with Repairs, DMC Team and external contractors to minimise disruption.
• Travel across the borough and work independently to support tenants from start to finish.

Skills

Relationship building

Communication

ICT literacy

Travel / lone working

Education

GCSE/Level 3 or equivalent

Tools

iPads

Job description

Tai Tarian Ltd in Wales is seeking a Tenant Liaison Officer on a 9-month fixed-term, full-time basis with a salary of £30,997 per year.

Reporting to the DMC Team Leader, you will be the key contact for tenants, guiding them through the DMC process, coordinating with repairs and contractors, and providing clear information and support to ensure a smooth journey from start to finish. You will travel across the borough as needed and use ICT tools to maintain records and communication.